Privacy Policy

Conditions of use and privacy.


This document contains the Conditions that regulate the use of this Website. These Conditions establish the rights and obligations of all users (hereinafter “You” / “your”) and those of (hereinafter “we” / “our” / “the Seller”) in relation to the products / services that we offer through this Web site or any other Web page to which we can redirect ourselves through a link (hereinafter referred to collectively as the “Services of”).

Azulejos Neicone is a trademark of Azulejos Chiva SL. with (CIF: B46985016) and with registered office at CRTA. Old National III Km.311 46370 CHIVA (VALENCIA) Spain.

Please read these Terms and our Privacy Statement carefully before clicking on the “Authorize payment” button to place the order. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Statement, so that, if you are not in accordance with all the Conditions and the Privacy Statement, you do not You must make any order.

These Conditions may be modified, so you must read them before making each order.


These Conditions are the only conditions applicable to the use of this website and replace any other, unless express prior written consent of the Seller. These Terms are important both for you and for us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, when placing your order, you have read and accept without reservation these Conditions.

You agree that:

1. You can only use the website to make legally valid inquiries or orders.

2. You can not make any speculative, false or fraudulent request. If we have reasonable grounds to consider that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.

3. You are also obliged to provide us with certainty and correct your email address, postal address and / or other contact information and consent that we may use this information to contact you if necessary (see our Declaration Of privacy). The seller is not responsible if the data sent by the buyer are wrong.

4. If you do not provide us with all the information we need, we will not be able to process your order.

5. The delivery time will be as indicated in the description of the product, failing since 48h. up to 20 days.

By placing an order through this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.


The articles offered through this website will be available in Spain (only peninsula) and Europe (CEE) except peripheral areas such as Canary Islands, Azores etc., always bearing in mind that the customer accepts the shipping costs that correspond to their area , taking into account that the place of departure will be the fiscal domicile of the company, and that they are those calculated by the website at the time of placing the order.

The shipping costs that appear in certain tables, sometimes may be outdated and are of an indicative nature.


To place an order, you must follow the online purchase procedure:

1- Be registered on the web.

2- Access as a registered user.

3- Browse and add items to the cart.

4-Confirm the order, delivery address and choose the payment method.

5- Make the payment.

All orders are subject to our acceptance and we will confirm this acceptance by sending you an email. Denied or canceled orders will also be notified by email.

Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.


All product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we will contact you to inform you of the possible date delivery If the new delivery date involves any type of problem, we can look for alternative delivery dates or even at your request to cancel the order and refund the entire amount paid.


We reserve the right to withdraw any Product from this website at any time and / or to remove or modify any material or content thereof.

We will not be liable to you or to any third party for removing any product from this website; remove or modify any material or content of the website.

We reserve the right to refuse an order in any of the following cases:

– If the order is uneconomical for the seller.

– If there are discrepancies between the seller and the buyer that generate delays in the processing of the order, these mishaps are unrelated to the seller.

– If the buyer does not comply with the conditions of sale.

– If for reasons beyond the control of the seller, the order can not be processed and delivered within the prescribed period.

– If the order is uneconomical for the seller.

– If the buyer does not pay the amount of the order after 15 days from the date of purchase.


Without prejudice to the provisions of Clause 5 above and unless extraordinary circumstances occur, we will try to send the order of the products from 48h. up to 20 days from the date of payment formalization.
Delay may be due to the following reasons:

* Personalization of the products;
* Specialized articles;
* Unforeseen circumstances; or
* Delivery area;

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. Keep in mind in any case that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the product (s) have been “delivered” at the moment of signing the receipt thereof at the agreed delivery address.


If it is impossible for us to make the delivery, we will try to find a safe place to leave the package. If we can not find a safe place, your product (s) will be returned to our warehouse. We will leave you a note explaining where your package is and how to make it sent to you again. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day.


The risks of the Products will be at your charge from the moment of delivery.

You will acquire the ownership of the products when we receive the full payment of all the amounts owed in relation to them, including the shipping costs, or at the time of delivery, if this took place at a later time.


The price of the products will be that stipulated at all times on our website, except in case of manifest error.


At we work continuously to be able to get the best price on our items and the shipping services we offer. For this reason we have programmed our website so that it is able to calculate accurately the shipping costs, since the traditional methods were not effective due to the extreme peculiarities of volume and weight of our articles.

Due to our efforts to always offer our clients the best prices, we can NOT advertise on our website neither the BRAND nor the REAL COMMERCIAL NAMES of some articles. In this EQUIVALENCES table you will find the correspondence between the generic series offered and their real commercial names. If you have any questions, do not hesitate to contact We apologize for the inconvenience.

The general form of transport of our items is the standard European pallet and the transport companies deliver it unloaded at street level at the address indicated as “delivery address”.

When measures or weights advise other means of transport, the web will assign them automatically and calculate the correct amounts.

By way of information, a message under the shopping cart will warn you of the transport used and the space available in your package or pallet to make better use of your shipment for the same transportation price. This system uses the address that you. facilitate us and will not be binding until the moment in which you. give us the delivery address of the order in question.

Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as stated above) the possible changes will not affect the orders with respect to which we have already sent a Confirmation of Shipment.

By clicking on “Authorize Payment” you are confirming that the data is correct.


  • Credit or debit card: It is the most common means used in online purchases. Once this method is selected, will forward it to the payment portal of the bank, in this case, the POS of BBVA who will process the payment in a secure manner; not being knowledgeable by of any of the data deposited on the website of said POS.
  • Bank Transfer: This method will delay your purchases an average of 4 business days, which is the period marked between banks to confirm the completion of a transfer. When you accept this method as a form of payment, we will send you an e-mail with the bank details of for you. make the transfer of the requested amount. Once the transfer is verified, the shipment is sent.

Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.



In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), except those that are destined for Canarias, Ceuta and Melilla.


The buyer undertakes to review and report any damage, breakage or incidence on items purchased in this store, before 24 hours after receipt of the order. The buyer will notify the incident by email within the indicated period.
In the event of an error in the delivered items, you must notify it within 24 hours. following the reception. In this case, Azulejos Neicone will be responsible for replacing the wrong item with the correct one and for all the shipping costs that are derived.
Shipments are insured and any claim for tare, breakage or defect must be communicated at the time of delivery by email, accompanying all photographs of materials deemed appropriate in which you can see what material is affected to present them to the insurance company.

Once you have reviewed your email and the photos provided by you, we will proceed to the replacement of the material whenever it is brought to our attention in the first 24 hours after delivery. In this case, Azulejos Neicone will be responsible for the replacement of the material and shipping costs.


Our responsibility in relation to any Product purchased on our Website will be strictly limited to the purchase price of said Product.

All the descriptions of products, information and materials that appear in this Web page are provided “in the state in which they are” and without express, implicit or derived guarantees in any other way.

To the extent possible, as permitted by law, we exclude all warranties by safeguarding those warranties that can not be legitimately excluded from consumers.

The provisions of this clause shall not affect your rights recognized by law as a consumer, nor your right to withdraw the Contract.


You acknowledge and consent that all copyright, registered trademark and other intellectual property rights over the materials or contents that are provided as part of the Web page belong to us at all times or to those who granted us a license for its use. You may make use of such material only in the form in which we expressly authorize it or those who granted us a license for its use. This will not prevent you from using this Web page to the extent necessary to copy information about your order or Contact data.


The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that most communications with us are electronic. We will contact you by email. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.


The notifications that you send us should preferably be sent through our contact form.


You may not transmit, assign, encumber or in any other way transfer any order of the rights or obligations deriving from it in your favor or for You, without having obtained our prior written consent.


We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, whose cause is due to events beyond our reasonable control (“Cause of Force Majeure”). Major will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include special (without limitation) the following:

1. Strikes, lockouts or other measures reivindicativas.

2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Acts, decrees, legislation, regulations or restrictions of other governments.

7. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.


We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you make each order, unless by law or decision of government agencies we should make changes to those policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.


Contracts for the purchase of products through our site will be governed by Spanish legislation.

If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by current legislation.


Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

Confidentiality and privacy conditions:

Azulejos Neicone is a trademark of Azulejos Chiva SL. with (CIF: B46985016) and with registered office at CRTA. Old National III Km.311 46370 CHIVA (VALENCIA) Spain.

Azulejos Chiva, on behalf of, with (CIF: B46985016) onwards and for all purposes called collects in various forms on this website personal data and user information for storage and use in relation to said user , these data are requested for the purpose of sending orders, commercial communications, and the normal development of their contractual relationship with it.

The data provided by the users will be incorporated into an automated file owned by whose person in charge of the file undertakes to process their personal data in accordance with the provisions of the applicable regulations and, in particular, to treat the data in a confidential manner. the user’s personal nature to which he has access; likewise to adopt the security measures of technical and organizational nature necessary to avoid the alteration, loss and the treatment or unauthorized access to said data.

The purchase of products, order information and applications offered on this website requires prior registration by the user through the Customer Registration form or subscription.

The user of this website, recognizes that the information provided is true and true, and that if they change, will commit to communicate by written notice to the company.

The data provided by users in these forms will be incorporated into an automated file owned by with registered office at CRTA Antigua Nacional III Km.311 46370 CHIVA (VALENCIA) Spain; whose treatment will be subject to the Organic Law 15/1999, of December 13, for the protection of personal data, and the development regulations.

The username and password are personal and non-transferable. In this sense, the user undertakes to diligently safeguard his or her username and password, adopting the necessary measures to avoid loss, theft, disclosure to third parties or unauthorized use.

The privacy policy of guarantees, in any case, the exercise of the rights of access, rectification, cancellation, and information of valuations and opposition, in the terms established in the current legislation.

Therefore, in accordance with the provisions of the Organic Law 15/1999, of Protection of Personal Data (LOPD) and the development regulations, guarantees the adoption of the necessary measures to ensure the confidential treatment of These data and informs you of the possibility of exercising, in accordance with said regulations, the rights of access, rectification, cancellation and opposition, by sending an email to indicating in the subject Data Responsibility.